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AskMe quickly connects people with questions to content and people with answers, helping organizations leverage their most strategic asset – knowledge capital.

AskMe delivers business-ready knowledge discovery tools on top of a knowledge management and business process management foundation. This unique and powerful combination enables AskMe to help organizations of any size build knowledge capital that can be used to speed innovation, reduce costs, and improve customer service.

AskMe tackles business challenges head on

Organizations that successfully build and leverage their knowledge capital will thrive in today's fast-paced global economy. AskMe helps organizations effectively share their knowledge and tackle some fundamental business challenges including:

  • Knowledge Discovery
  • Knowledge Sharing
  • Collaboration and Knowledge Reuse
  • Expertise Identification
  • Employee Disconnect
  • Knowledge Erosion

Learn how AskMe meets these challenges.


AskMe is a Knowledge Discovery software with substance

Most Knowledge Management software focuses on building the Knowledge network and providing social media tools. Collaboration is assumed, but chatter is generally the result. Hivemine understands that the Knowledge network is just the start and collaboration is a means to an end. To be effective a Knowledge Management solution must:

  • Connect the right people at the required time.
  • Focus the conversation on topics of importance to the organization.
  • Mine for relevant content within the Knowledge Discovery business system and from existing corporate data stores such as Microsoft SharePoint® and Microsoft® Exchange.
  • Provide tools for measuring the output of collaborative interactions for business value and desired outcomes.
  • Publish and store the results of the collaborative effort for future use across the organization.

AskMe meets all of these goals and helps organizations build and leverage their knowledge capital for competitive advantage.


AskMe works via a Web portal, Sharepoint or Outlook

We understand that organizations and individual users like to work in different ways, so we built AskMe to accommodate those preferences. AskMe can be accessed via:

  • The AskMe portal – a fully featured Web application with built in collaboration capabilities.
  • Microsoft® SharePoint® – AskMe functionality can be seamlessly added via Web parts to SharePoint Team Sites.
  • Microsoft® Outlook® – users can ask questions, follow conversations and get answers without leaving Outlook.

On Prem AskMe is affordable and fast to deploy

Subscription-based pricing makes AskMe affordable for any size organization. Be up and running fast with these flexible implementation options:

  • Network appliance – AskMe deployed on a Hivemine-provided physical or virtual appliance behind a firewall.
  • Public cloud – AskMe as a SaaS (software-as-a-service) solution via Hivemine's public Cloud provider partner. This is an ideal option for mid-sized companies, business units within large organizations, and enterprises wanting to start small and scale their AskMe deployment as their user base grows.
  • Private cloud – AskMe deployed as a multi-tenant SaaS solution within an enterprise's private Cloud for IT organizations wanting to offer AskMe as an internal service.
  • Customer owned equipment - AskMe deployed on a physical or virtual server provided by the customer per Hivemine's specifications.

AskMe is enterprise-proven and small business ready

For over ten years, AskMe has helped Fortune 500 companies build their knowledge capital in complex enterprise environments. From sophisticated workflow features to deep integration capabilities including Microsoft SharePoint, Microsoft Exchange, and enterprise search, AskMe is proven in the enterprise and ready for deployment in any size of organization.

How AskMe unlocks Knowledge Capital in your Enterprise

AskMe increases knowledge capital organically through a continuous engagement cycle.

Connect

AskMe connects people to people, and people to useful content.

Communicate

AskMe gathers feedback and proactively shares new knowledge.

Collaborate

AskMe makes it easy for people to engage with each other.

Create

AskMe turns ad hoc dialog into assets that anyone can use.

Connect

Enhanced Expert Discovery:

More powerful than keyword searching alone, AskMe helps users get to answers faster by matching experts and/or existing Knowledge with specific requests for information.

Advanced User Profile Management:

To connect people and drive engagement around business challenges, AskMe provides:

  • System generated user profiles to insure all potential people and their expertise are evaluated when responding to requests.
  • Customizable user profiles to enhance AskMe's ability to match an information request with the right expert(s).
  • System defined expertise categories with pull down sub-expertise options.

TacitAGENT™ (Auto GENerated Tagging):

An optional add-on module that continually scans and analyzes email and document content to automatically generate tags. AskMe expert location functionality is enhanced by using these tags to provide users with suggested domain and topic expertise that can be added to their profile as searchable keywords.

Content Mining:

Display relevant documents and content from Microsoft SharePoint or Exchange Server data stores.

Collaborate

Community Discussion Boards:

AskMe provides a virtual workspace for community members to engage in discussion around specific requests for information and business challenges.

Conversation Summary:

Allows community members to see the full conversation thread so they can understand the genesis of a request for information and join in the conversation at any point.

User Preferences:

Provides users with full control over community memberships, news feed subscriptions, communication preferences and frequency.

Light Weight Community:

Ability to create communities by general users to facilitate knowledge sharing.

Create

Knowledge Sharing:

With the aid of both standard and customizable forms, collaborative outputs can be captured through the following Knowledge sharing options:

  • FAQ's
  • Best Practices
  • Announcements
  • Documents
  • Blogs
  • Q & A
  • AutoMAGIC expertise profiles
Communicate

Social Feedback & Ratings:

Provides continuous knowledge capital refinement through tools that provide feedback, rate the value, and mark obsolete specific responses and published content.

Rules Engine:

Tools to sync AskMe functionality with business requirements to insure:

  • Rapid routing of information requests to the right expert(s) and communities.
  • Escalation of unanswered requests to insure nothing "slips through the cracks
  • Review and approval of Best Practices prior to publication.

Robust Reporting: Provides system-level analytics, usage metrics and ROI data.

Enterprise Proven
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